WARRANTY & PRODUCT INFORMATION
By purchasing a deepsleep you are agreeing to these terms:
- deepsleep cannot be held responsible for lost/stolen packages after delivery has been tracked.
-If the shipping address you've provided is incorrect and results in a return, you may be charged the additional cost to reship.
-Your deepsleep Jeep air mattress is covered by a 5 year limited warranty from date of purchase. This warranty covers manufacturing defects only, and nozzle seam location. Damages from improper use, or normal wear and tear from use are not covered. All mattresses are air tested before shipping and packaged in a controlled environment - cuts/slices or holes in material are not covered unless caused by documented shipping damages.
- We may choose to repair or replace your mattress. This is good for up to 1 replacement for life of warranty. Proof of purchase is required.
-Please do the following:
Inflate your mattress and identify the leaking area with warm soapy water. Please send a clear short video of this for us to review. We reserve the right to use our discretion on what is deemed covered by warranty based on pictures or information requested from Jeeper. If a defect is determined we will resolve it quickly, and strive to have your replacement or repair complete within 1 week. If it is deemed that the item needs to be returned, you will be provided with an RMA number. Any package returned without an RMA number will NOT be accepted.
-The use of deepsleep with any aftermarket jeep products that may hinder or endanger the intended use and fitment of it will void this warranty. If you have questions about what this applies to, or if deepsleep will work for your jeep, please contact us before purchasing.
NO REFUNDS. NO RETURNS - ALL SALES ARE FINAL.
Kickstarter backer's warranty will be considered effective starting April 1st 2018.
Customer Care and Support or Questions : You may reach us by phone at: 623.800.2880
or by email: /