WARRANTY & INFO
By purchasing a deepsleep We are agreeing to these terms:
-Orders usually ship within 48 hours. U.S shipping is 3-5 business days. International is 3-7 business days.
- If you have any delivery concerns, please use your tracking link to request a signature to be required, or a package to be held. (requests take 1 business day to process with carriers)
- deepsleep is not responsible for, and does not replace or refund missing/stolen deliveries. If you experience a missing delivery, please immediately check with neighbors and place a delivery dispute claim with the shipping carrier online or by phone. Disputes and results for missing deliveries are solely handled with, and determined by the shipping carrier.
- deepsleep can assist with packages that are: delayed in transit, lost in transit, or that arrive damaged. Thank you for understanding that we cannot offer assistance on stolen deliveries.
- Returned/undeliverable packages may incur additional shipping costs.
- Shipping costs are non refundable unless credited by the carrier.
-Your deepsleep product is covered by a 2 year warranty from date of purchase. All items are packaged in a controlled environment, so this warranty covers manufacturing defects only and is good for up to 1 replacement. Normal wear and tear from use are not covered.
If you have a small damage/cut or pinhole that occurs, it can usually be repaired with the free specialized patch included in your kit. We also offer 1 free repair service. Return shipping is paid by customer, we provide free shipping back.
- deepsleep reserves the right to determine what is covered by this warranty. We may choose
to repair or replace. We may opt to offer assistance remotely or require a return.
-Verification of purchase is required.
-If you suspect a warranty issue:
We're here to help!
Please: Inflate your mattress and wipe it down with warm soapy water to identify any leaking area. Send us a clear, short video of any leak area you find for review. If you are unable, or prefer not to attempt this you can return it to us for a free inspection service. The terms above apply. We provide an RMA number and return shipping is customer responsibility. We cover shipping back within U.S.
Warranty repairs or replacements are usually completed and returned within 2 weeks or less.
-The use of deepsleep with any aftermarket installed products that may hinder or endanger the intended use and fitment of it will void this warranty. If you have questions about this, or to ask if deepsleep will work for your vehicle, please contact us before purchasing!
ALL SALES OF OPENED/USED ITEMS ARE FINAL.
*Items in unopened, un-used condition in original packaging may be accepted for return. Returns must be authorized, shipping is customer responsibility and original shipping costs are non-refundable. A 15% refurbishment/restocking fee applies. Items used with signs of wear/tear are not accepted for return.
Kickstarter backer's warranty is lifetime, and all terms above apply.
Customer Care and Support or Questions :
Reach us by phone at: 623.800.9442
By email: Customercare@deepsleep4jeeps.com