WARRANTY & PRODUCT INFORMATION
By purchasing a deepsleep you are agreeing to these terms:
- deepsleep cannot be held responsible for lost/stolen packages after delivery has been tracked.
-If the shipping address you've provided is incorrect and results in a return, you may be charged the additional cost to reship. Shipping costs are non refundable.
-Your deepsleep Jeep air mattress is covered by a 2 year limited warranty from date of purchase. This warranty covers manufacturing defects only. Damages from improper use, or normal wear and tear from use are not covered. All items are packaged in a controlled environment - cuts/slices or holes in material are not covered unless caused by documented shipping damages.
- We may choose to repair or replace your mattress. This is good for up to 1 replacement for life of warranty. Proof / Verification of purchase is required.
-Please do the following:
Inflate your mattress and wipe it down with warm soapy water to identify any leaking area. Please send a clear short video of the leak area for review. If you are unable, or prefer not to attempt to identify any possible leak area, you can return it to us for inspection.
If a defect is determined we will resolve it quickly, and strive to have your replacement or repair complete within 1 week. If any problem cannot be clearly identified by photo/video and the item needs to be returned for inspection, you will be provided with an RMA number. Any package returned without an RMA number will not be accepted. We cover shipping back to you for the repaired or replaced item.
We reserve the right to use our discretion on what is deemed covered by warranty based on pictures or information requested from Jeeper.
-The use of deepsleep with any aftermarket jeep products that may hinder or endanger the intended use and fitment of it will void this warranty. If you have questions about what this applies to, or if deepsleep will work for your jeep, please contact us before purchasing.
NO REFUNDS. NO RETURNS - ALL SALES ARE FINAL.
Kickstarter backer's warranty will be considered effective starting April 1st 2018. It is lifetime, and all other terms above do apply.
Customer Care and Support or Questions : You may reach us by phone at: 623.800.2880
or by email: