WARRANTY & INFO
By purchasing a deepsleep We are agreeing to these terms:
-Orders ship within 48 hours. U.S shipping is 3-5 business days. International is 3-7 business days.
- If you have any delivery concerns, you can request a signature to be required, or a package to be held.
- deepsleep is not responsible for, and does not replace or refund lost/stolen deliveries. If you experience a missing delivery, please immediately check with neighbors and place a claim with the shipping carrier.
- Returned/undeliverable packages may incur additional shipping costs.
- Shipping costs are non refundable unless credited by the carrier.
-Your deepsleep product is covered by a 2 year warranty from date of purchase. All items are packaged in a controlled environment, so this warranty covers manufacturing defects only and is good for up to 1 replacement. Normal wear and tear from use are not covered.
If you have a small damage/cut or pinhole that occurs, it can usually be repaired with the free specialized patch included in your kit. We also offer 1 free repair service. Return shipping is paid by customer, we provide free shipping back.
- deepsleep reserves the right to determine what is covered by this warranty. We may choose
to repair or replace. We may opt to offer assistance remotely or require a return.
-Verification of purchase is required.
-If you suspect a warranty issue:
We're here to help!
Please: Inflate your mattress and wipe it down with warm soapy water to identify any leaking area. Send us a clear, short video of any leak area you find for review. If you are unable, or prefer not to attempt this you can return it to us for inspection. The terms above apply. We provide an RMA number and return shipping is customer responsibility. We cover shipping back within U.S.
Warranty repairs or replacements are usually completed and returned within 2 weeks or less.
-The use of deepsleep with any aftermarket installed products that may hinder or endanger the intended use and fitment of it will void this warranty. If you have questions about this, or to ask if deepsleep will work for your vehicle, please contact us before purchasing!
NO REFUNDS. NO RETURNS - ALL SALES ARE FINAL.
Kickstarter backer's warranty is lifetime, and all terms above apply.
Customer Care and Support or Questions :
Reach us by phone at: 623.800.9442
By email: Customercare@deepsleep4jeeps.com