WARRANTY & INFO
By purchasing a deepsleep you are agreeing to these terms:
- deepsleep is not responsible for lost/stolen packages after tracked delivery.
- Returned/undeliverable packages may incur additional shipping costs.
-Your deepsleep product is covered by a 2 year warranty from date of purchase. All items are packaged in a controlled environment, so this warranty covers manufacturing defects only and is good for up to 1 replacement. Normal wear and tear from use are not covered.
If you have small damage/cuts or surface pinholes that occur, it can usually be repaired with the free patch included in your kit. We also offer 1 free repair service. Return shipping is paid by customer, we provide free shipping back.
- deepsleep reserves the right to determine what is covered by this warranty. We may choose
to repair or replace. We may opt to offer assistance remotely or require a return.
-Verification of purchase is required.
-If you suspect a warranty issue:
We're here to help! We've developed a warranty that lasts longer, works faster, and is more customer friendly than other brands.
Please: Inflate your mattress and wipe it down with warm soapy water to identify any leaking area. Send us a clear, short video of any leak area you find for review. If you are unable, or prefer not to attempt this you can return it to us for inspection. The terms above apply. We provide an RMA number and return shipping is customer responsibility. We cover shipping back within U.S.
Warranty repairs or replacements are usually completed and returned within 2 weeks or less.
-The use of deepsleep with any aftermarket installed products that may hinder or endanger the intended use and fitment of it will void this warranty. If you have questions about this, or to ask if deepsleep will work for your vehicle, please contact us before purchasing!
NO REFUNDS. NO RETURNS - ALL SALES ARE FINAL.
Kickstarter backer's warranty is lifetime, and all terms above apply.
Customer Care and Support or Questions :
Reach us by phone at: 623.800.9442